PRIVACY POLICY
Durham Mobile Automotive Service
Effective Date: February, 2026
Durham Mobile Automotive Service (“Durham,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website or interact with us through online forms, email, phone calls, text messages, and other communications that reference this policy (collectively, the “Services”). By using our Services, you consent to the practices described in this Privacy Policy.
We collect information in several ways. You may choose to provide personally identifiable information (“PII”) directly to us when you submit a contact request, request a quote, schedule service, communicate with us, or otherwise interact with the Services. This information may include your name, phone number, email address, service address or location, vehicle details (such as make, model, year, VIN, mileage), photos, and the description of the issue you are experiencing, as well as any other information you choose to provide. We may also collect certain information automatically when you visit our website, such as your IP address, approximate location (for example, city/region), device type, browser type, pages viewed, time spent on pages, and referring or exit pages. This information is typically collected through cookies and similar tracking technologies and is used to maintain website functionality, improve performance, and enhance security.
We use the information we collect to respond to your inquiries, provide quotes, schedule and provide services, communicate with you about appointments, estimates, invoices, updates, and follow-ups, maintain internal business records (including service history), improve our operations and customer experience, protect against fraud and misuse, and comply with applicable laws. We do not use your personally identifiable information to market third-party products, and we do not share your PII with third parties for their independent marketing purposes.
Durham Mobile Automotive Service does not sell personally identifiable information. We also do not share your PII for third-party marketing. When necessary to operate our business, we may use trusted service providers—such as website hosting, email delivery, analytics, invoicing, scheduling, communications platforms, or payment processors—who may process limited information on our behalf strictly to provide their services to us. In those situations, we share only the information reasonably necessary, expect our providers to protect it, and do not authorize them to use your PII for their own independent marketing. This type of operational processing is not a sale of your information.
We will disclose personally identifiable information only with your permission or when legally required. This means we may provide PII if you authorize us to do so, or if we are required to disclose it to comply with a valid court order, subpoena, or other lawful legal process, or to respond to legally valid requests from government authorities where disclosure is required. If permitted and appropriate, we may attempt to notify you before disclosing PII in response to legal process unless we are legally prohibited from doing so.
Cookies and similar technologies may be used to improve website performance and security, understand how visitors use our website through analytics, and remember preferences where applicable. You can control cookies through your browser settings, but disabling cookies may affect certain website features. We may use basic analytics tools to better understand website traffic and improve the Services; these tools may collect device and usage information and, in some cases, set cookies or similar identifiers. We do not allow analytics providers to use your personally identifiable information for their independent marketing, and we do not sell PII.
We retain information for as long as reasonably necessary to provide services, maintain business records, meet legal, tax, accounting, and regulatory obligations, resolve disputes, enforce agreements, and maintain security. When information is no longer needed, we will take reasonable steps to delete it or de-identify it. We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction, but no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Depending on your location and applicable law, you may have rights to request access to certain information we have about you, request correction of inaccurate information, request deletion of certain information (subject to legal and recordkeeping requirements), and opt out of certain communications. You may opt out of promotional emails by using an unsubscribe link where provided. For text messages, you may opt out by replying “STOP” where supported, although transactional or service-related messages may still be sent as permitted by law. Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us and we will take steps to delete it.
This business operates in Texas, United States, and your information may be processed and stored in the United States. By using our Services, you understand and consent to that processing. We may update this Privacy Policy from time to time, and any changes will be reflected by updating the Effective Date. Your continued use of the Services after changes are posted means you accept the updated policy.
If you have questions about this Privacy Policy or wish to make a privacy-related request, contact Durham Mobile Automotive Service at: Attn: Privacy, Phone: [Business Phone], Email: privacy@durhammobileauto.com